Got a wrong size? Or damaged item? You can return items back to store – Return processing fee is $3. Here is how to submit a return request.

Submit single item or single parcel

• Make sure that the item is active in locker. If you clicked 'Add', click 'Remove' and unselect the item from New Parcel. 
• Click on the item to be returned.
• Click 'Return Merchandise'.

  

• Fill out the 'Return Address' and click 'Next step'. If you have a return shipping label from the store, the return address must be the same as the address on the label.
• Fill out the Return Merchandise Authorization (RMA) number (if one was provided by the store).
• Upload the Prepaid Shipping Label and any Extra documents required by the store for return. If the label is not valid or not prepaid, we will print out and include all valid documents and prepare for return. However, you will have to choose a shipping method and pay the shipping fee in order to return.
• Click 'Confirm Pack Request' to submit your return request.

Submit request for multiple items

• Add all items to be returned to the current parcel.
• Add the address to which the items will be returned. If the return address is not filled out, 'Returning items?' button will not be displayed.
• Click ‘Returning items?’
• Upload any return documents & proceed with submitting pack request as normal.