Add the item(s), which you want to return to the store/seller, to the New Parcel and click the "Please select an address" button.

 

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• If you have a return label, enter the address that is printed on the label.
• If you don't have a return label, enter the return address specified by the shop.
• If you don't know the phone number, search for the shop's phone number online.

 

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• When you select a US address for the shipping address, the Return Merchandise (RMA) Form will be displayed.
• If you have a return label, upload it.
• You can also upload any other documents that you need to provide to the shop.
• Finally, click the green "upload" button.
• The return label is not always required, so it is okay if you don't have one. However, in this case, you will be responsible for the return shipping costs.

 

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Complete the packaging request as usual. If the correct return label is uploaded, you can return the item for a return hndling fee of only $3.