We photograph and weigh every incoming shipment when it arrives at our warehouse. If we notice any visible damage to the package or its contents, we’ll take additional photos and mark the item as “Problem” so you can easily identify the issue.

Photos of individual items are only available if the shipment is unpacked. You can change your unpacking preference anytime in Menu → Settings. Please note that this setting only applies to future shipments and will not affect packages that have already been received.

If an item arrives already damaged, you will need to contact the seller directly to arrange a return or replacement.

If an item is damaged after it arrives at our warehouse, we will reimburse the cost of the item or arrange a replacement.