Got the wrong size? Or received a damaged item? You can return items to the store directly from your locker.
If the store provides a prepaid return label: Upload the label and we will attach it when preparing the return shipment. The return processing fee is $3.
If the store does not provide a label: You can choose a carrier and pay the return shipping cost when confirming the shipment.
To return a single item
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Make sure the item is active in your locker. If it’s currently in a parcel, click “Remove” first.
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Click the item you want to return.
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Select “Return Merchandise.”
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Enter the return address and click “Next Step.”
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Upload the prepaid return label and any additional documents required by the store. We will include these documents when preparing the return shipment.
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Click “Confirm Pack Request.”
Once the item is packed, you’ll be asked to confirm shipping.
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If you uploaded a prepaid return label, the return processing fee is $3.
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If you do not have a prepaid label, you can choose a shipping carrier and pay the shipping cost during checkout.
To return multiple items
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Add all items you want to return to the current parcel.
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Enter the return address for the store (must be in the US)
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Click “Returning items?”
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Upload any return labels or required documents and submit the pack request as usual.